Contact our support team
Support service opening hours (french public holidays excluded) are
09.00-17.00 from monday to thursday and 09.00-16.30 on friday (CET).
|Nature of the problem||Turnaround time|
|Malfunction resulting in an interruption of the system in production or severe restrictions on its use, in a prohibitive and non-circumventible manner by the user, and preventing access to data in read or write||4 business hours following notification of incident by email|
|Dysfunction, the consequences of which do not block degraded use of the Alamut Software Suite products, but causing significant discomfort in its use.||2 business days following notification of incident by email|
|Minimal dysfunction, the consequences of which do not affect the use of the Alamut Software Suite products or the results provided.||5 business days following notification of incident by email|