Support



Contact our support team

With this dedicated form

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By email

support@sophiagenetics.com

By phone

+33 (0) 278.770.405

 


Business hours

Support service opening hours (french public holidays excluded) are
09.00-17.00 from monday to thursday and 09.00-16.30 on friday (CET).

Support modalities

Nature of the problemTurnaround time
Malfunction resulting in an interruption of the system in production or severe restrictions on its use, in a prohibitive and non-circumventible manner by the user, and preventing access to data in read or write4 business hours following notification of incident by phone or email
Dysfunction, the consequences of which do not block degraded use of the Alamut Software Suite products, but causing significant discomfort in its use.2 business days following notification of incident by phone or email
Minimal dysfunction, the consequences of which do not affect the use of the Alamut Software Suite products or the results provided.5 business days following notification of incident by phone or email



Dear customers,

Our departments will be closed on 1st & 2nd of November and won't respond to your requests for information, trial or support before November 5.

Thank you for your understanding,

The Interactive Biosoftware team

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